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Refund Policy

Last Updated: 25 December 2025

At Safi Seaside Tours, we understand that travel plans can change. This Refund & Cancellation Policy explains the terms related to tour cancellations, refunds, deposits, and changes to ensure transparency and fairness for both guests and our business.

 

By booking a tour with Safi Seaside Tours, you agree to the terms outlined below.

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1. Booking Confirmation

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  • A tour booking is considered confirmed once payment or the required deposit is received.

  • Booking confirmations will be shared via email, phone, or WhatsApp.

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2. Deposit Policy

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  • Certain tours, especially private and custom tours, may require a 50% deposit to confirm the booking.

  • The remaining balance is payable on the day of the tour at pickup unless otherwise agreed.

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3. Cancellation by Guest

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Cancellations Made 72 Hours or More Before Tour Start:

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  • Eligible for a full refund of the deposit or full payment.

  • No cancellation fees will be applied.

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Cancellations Made Less Than 72 Hours Before Tour Start:

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  • The deposit may be partially or fully non-refundable.

  • Refunds, if any, will be issued at the discretion of Safi Seaside Tours.

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No-Shows:

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  • No refunds will be provided for guests who fail to arrive at the pickup location without prior notice.

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4. Cancellation or Changes by Safi Seaside Tours

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Safi Seaside Tours reserves the right to cancel or modify tours due to:

  • Severe weather conditions

  • Safety concerns

  • Road closures

  • Vehicle or operational issues

  • Unforeseen circumstances beyond our control

If we cancel a tour:

  • Guests will be offered the option to reschedule or receive a full refund.

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5. Weather Conditions

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  • Nova Scotia weather can be unpredictable. Tours generally operate rain or shine.

  • Weather-related cancellations will only occur if conditions are deemed unsafe.

  • No refunds will be provided for mild weather conditions or personal weather preferences.

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6. Refund Processing

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  • Approved refunds will be processed using the original payment method whenever possible.

  • Refund processing times may vary depending on the payment provider (typically 5–10 business days).

  • Transaction or processing fees charged by third-party providers may be non-refundable.

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7. Changes to Bookings

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  • Requests to change tour dates or times must be made at least 72 hours in advance.

  • Changes are subject to availability.

  • Approved changes will not incur additional charges unless the tour type or duration changes.

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8. Partial Refunds

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Partial refunds may be considered only if:

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  • A tour is significantly shortened due to issues directly caused by Safi Seaside Tours

  • Services promised are not delivered due to operational reasons

No refunds will be issued for:

  • Guest lateness

  • Early departure requested by the guest

  • Missed stops due to time constraints or guest preferences

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9. Special Circumstances

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In exceptional cases such as medical emergencies or travel disruptions, Safi Seaside Tours may review refund requests on a case-by-case basis. Supporting documentation may be requested.

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10. Contact Us

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For cancellations, refund requests, or questions regarding this policy, please contact us:

Safi Seaside Tours
📞 +1 (902) 402-7263
📧 safiseasidetours@gmail.com

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11. Policy Updates

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This Refund & Cancellation Policy may be updated periodically to reflect changes in business practices or legal requirements.
 

Any updates will be posted on this page with a revised “Last Updated” date.

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